Returns & Refunds
Updated October 7, 2026. Marrketly accepts requests to return eligible merchandise within 30 days of delivery.
Requesting a return
To start, email Marrketly@gmail.com with your order number and the item you wish to return. For change-of-mind returns, items should be unused, unwashed and in original condition with any labels, accessories and packaging. Please do not send merchandise to the ship-from address or another address without our instructions; some items ship directly from independent suppliers.
Damage, defects, wrong items
Contact us as soon as practical if the product is defective, damaged in transit or materially different from what you ordered. Include a description and photos if available. We will investigate and provide an appropriate remedy, including replacement or refund, and cover necessary return shipping when required by law or when our error caused the problem. This policy does not reduce your statutory rights.
Labels, costs and exclusions
Once your return is approved, we will provide return instructions and, where applicable, a return label arranged with the supplier. Any customer-paid return shipping charges for voluntary returns will be explained before you confirm the return. Marrketly does not assess restocking fees for accepted standard returns. Items identified as final sale, or products which cannot be returned once opened for health or hygiene reasons, may have restrictions to the extent permitted by law.
Refund timing
We process approved refunds promptly after the return is received and checked, to the original payment method. Your payment provider may require additional time to post the funds. Original shipping fees are generally not refunded on voluntary returns unless required by law or when the error was ours. For an order that does not arrive or cannot be fulfilled, contact us for investigation and a legally appropriate refund.
Cancellation and shipment delays
Contact us quickly if you need to cancel before shipment. If we cannot ship merchandise within the promised shipping period, or within the period required by law when none was specified, we will seek consent for a delay when required or promptly cancel and refund the affected unshipped items.
Questions? Contact Marrketly or email Marrketly@gmail.com.